Policy date and scope
This policy took effect on 2026-09-29. It covers the public Sentinel Trans website at sentineltrans.us.com, its freight inquiry form, its support chat, advertising traffic, and the storage choices made in this browser. It applies to people asking about bulk liquid freight transport, heavy haul trucking, interstate freight dispatch, or recurring route logistics. The site is inquiry-only. Nothing is sold here, no payment is taken, and no card data enters the record.
The operator responsible for the record
Sentineltrans, trading at sentineltrans.us.com, operates this site and determines how inquiry information is used. The postal address is QUILLEN - STE 2A 3521 SILVERSIDE RD, WILMINGTON, DE 19810. The country is United States. This policy uses “Sentinel Trans” for the public brand and “Sentineltrans” when identifying the operator responsible for data.
What enters the system
The inquiry form writes name, phone, email, address, the kind of enquiry, the message, the requested specification, and the consent tick. With the inquiry it automatically records the IP address, browser user-agent string, referring URL, the moment the form was rendered, and the moment it was sent. The support chat keeps the conversation and a token in the visitor’s browser so the visitor can return to it. The browser stores the consent choice under site_consent_v2; nothing else on this site persists a choice.
Advertising traffic can bring a click identifier in the URL: gclid from Google, msclkid from Microsoft, and fbclid from Meta. Technical requests also create ordinary server and access log entries. There is no account, password, payment, or card data.
Why each category is used
Contact and route details let the operator understand the load before discussing a non-binding freight quote. The kind of enquiry, message, specification, origin, destination, timing, material, equipment notes, and repeat-run pattern are used to review the request rather than guess at a rate. Phone and email make a reply possible. The chat conversation lets a visitor continue a route question.
IP address, user-agent, referring URL, and timestamps help protect the form, diagnose delivery problems, and keep a reliable request record. Consent storage remembers the visitor’s choice. Click identifiers show which paid traffic brought a visit and support advertising measurement only when the relevant storage is allowed.
Legal bases
Consent is the legal basis for advertising storage, analytics storage, and the use of the optional click identifiers for those purposes. A visitor can refuse or withdraw it. The steps needed to answer a freight inquiry use the legal basis of taking steps at the visitor’s request before a possible contract. The operator’s legitimate interest is the legal basis for protecting forms, handling abuse, maintaining server security, answering messages, and keeping a limited operational record. Where a contract is later formed, processing needed to perform that contract uses contract as its basis.
Paid traffic and click identifiers
Google Ads, Microsoft Advertising and Meta Ads send traffic here today. In lowercase platform records, this is google ads and microsoft advertising. Google Ads attaches gclid to a click, Microsoft Advertising attaches msclkid, and Meta Ads attaches fbclid where a campaign runs there. These labels can remain in the page address or be handled by measurement systems according to the visitor’s storage choice. No statement on this site says that a platform has reviewed, approved, or verified it.
Consent Mode v2 defaults
Consent Mode v2, also called consent mode, holds ad_storage, ad_user_data, ad_personalization, and analytics_storage denied until the visitor allows storage. When the visitor declines or withdraws, all four signals are set back to denied at once. Global Privacy Control is honoured: a Sec-GPC header is treated as an opt-out without asking again.
Recipients and service providers
Google Ireland Ltd / Google LLC receives Google Ads data and consent signals. Microsoft Ireland Operations Ltd receives Microsoft Advertising data. Its handling is described in the Microsoft privacy statement at privacy.microsoft.com. Meta Platforms Ireland Ltd receives Meta Ads data where a campaign runs there. The hosting provider serves this site and stores the enquiry database. The mail provider carries the notification to the operator’s inbox. These recipients are named by role and company where the available operating facts identify them.
Transfers beyond the country of collection
A recipient or service provider may handle information outside the country where it was collected. Such a transfer is made under the recipient’s applicable privacy and security obligations, a lawful data-transfer mechanism such as an adequacy decision or standard contractual clauses where required, and the operator’s instructions for the service. The visitor may ask which safeguard applies to a particular request by writing to [email protected].
Retention periods
Enquiries and their email copies are kept for 24 months. Chat transcripts are kept for 6 months. Server and access logs are kept for 30 days. The record of a consent choice is kept for 12 months. A data request and its response may be kept for the period needed to show that the request was handled and to meet a legal obligation. The public site does not use a payment record or customer account. It has no account, password, payment, or card data.
How records are protected
Inquiry and chat traffic is sent to the site endpoints over an encrypted web connection. Access is limited to the operator’s working systems and the providers required to serve, store, or notify. Form controls, honeypot checks, log limits, and retention limits reduce avoidable exposure. No online service can promise that a transmission is risk-free, so do not put payment card numbers, passwords, or unnecessary sensitive material into a freight message.
European visitor rights
For visitors who reach the site from Europe, the GDPR sections apply. The applicable regime is also identified as gdpr in this notice. Subject to its conditions, the visitor may request access, rectification, erasure, restriction, portability, and objection, and may withdraw consent at any time for processing based on consent. These are the GDPR rights in full. Withdrawal does not undo processing that was lawful before withdrawal. The request route is described below.
US state privacy rights
US state privacy law applies, including California’s CCPA and CPRA where their thresholds and scope apply. The California regime is identified as ccpa in this notice. A California resident may request to know, access, correct, or delete covered personal information and may opt out of sale or sharing. The site does not sell a catalogue of personal information and does not take payment, but the opt-out of sale or sharing remains available as a right. Other state laws in force may provide comparable choices, subject to their conditions.
Global Privacy Control
Global Privacy Control is honoured. This is the global privacy control choice. The site treats the Sec-GPC header as an opt-out without asking the visitor to repeat the choice. Optional advertising and analytics storage remain denied after that signal.
Children
This site is for business freight inquiries, not children. It does not knowingly target children or take data from them. If a parent or guardian believes a child has sent information, write to [email protected] so the record can be reviewed and removed where appropriate.
Complaints
A visitor may complain to their state Attorney General. A California visitor may also complain to the California Privacy Protection Agency. A visitor covered by the GDPR may complain to a data protection authority in their country or place of work. Contacting Sentinel Trans first can help resolve a specific record, but it does not remove the right to complain directly.
Ask for a copy or change
Send a clear request to [email protected], or write to QUILLEN - STE 2A 3521 SILVERSIDE RD, WILMINGTON, DE 19810. Include the email or phone used for the inquiry, the request you want handled, and enough detail to find the record. Do not send a password or payment information. A data request is answered within 10 days. The operator may ask for reasonable information to confirm that the request belongs to the person making it, then will provide access, correction, deletion, restriction, portability, objection, or consent withdrawal as the applicable law allows.
Accessibility commitment
Sentinel Trans aims to keep this privacy policy usable with keyboard navigation, readable structure, visible focus, text alternatives, responsive type, and controls that do not depend on a pointer. The page is built to work from a 320px phone upward. If a document, control, or contrast choice prevents access, tell us at [email protected] or call (302) 477-1640. Describe the page and the barrier. A practical alternative route will be discussed.
Changes to this policy
When this policy changes, the revised version is posted on this page with a new effective or last-updated date. A material change may also be pointed out in the site’s visible notice or in a direct reply where the operator has a working inquiry address. The date at the top is the date to use when checking the current text.
Contact a human
For a privacy question, data request, accessibility barrier, or complaint about a record, email [email protected] or call (302) 477-1640. Postal mail reaches QUILLEN - STE 2A 3521 SILVERSIDE RD, WILMINGTON, DE 19810. This is the working contact route for the operator.